Return & Refund Policy

Return & Refund Policy – GoTypical

Last updated: October 15, 2025

This Return & Refund Policy applies to purchases made from GoTypical (https://www.gotypical.com), an independent online retailer owned and operated by GoTypical, Inc., a U.S.-based corporation headquartered in Alexandria, Virginia, United States.

Your satisfaction is important to us. If you’re not completely satisfied with your purchase, please review the policy below.

Return Window

You have 30 days from the delivery date to request a return or exchange.

Return requests must be submitted within 30 days of the delivery date shown in tracking information.

All returns are subject to the conditions outlined below.

Return Conditions

To qualify for a return or exchange, items must be:

  • In unused, original condition

  • In the original packaging with all accessories, manuals, and parts included

  • Free from damage not caused by defects or shipping issues

  • Returned with valid proof of purchase (order number or receipt)

Non-Returnable Items

The following items are not eligible for return:

❌ Personalized or custom-made products
❌ Health & wellness items (for hygiene and safety reasons)
❌ Digital downloads or software licenses
❌ Items damaged due to misuse, modification, or normal wear and tear

These exclusions help ensure product safety, compliance, and fairness.

How to Start a Return

1. Contact Us

Email alpsutton@gotypical.com with your order number and reason for return.

2. Receive Authorization

If approved, you will receive a Return Merchandise Authorization (RMA) and return instructions.

3. Package Securely

Use the original packaging whenever possible to prevent transit damage.

4. Ship the Item

  • Defective or incorrect items: A prepaid return label will be provided

  • All other returns: Return shipping costs are the responsibility of the customer

⚠️ Returns sent without authorization may be refused or delayed.

Refunds

Once we receive and inspect your return, refunds are processed within 1–10 business days to the original payment method.

Refunds Include

✔ Full item cost
✔ Original shipping cost only if the item was defective or sent in error

Refunds Do Not Include

❌ Original shipping cost for non-defective returns
❌ Return shipping costs for non-defective returns

You will receive email confirmation once your refund is processed. Any deductions will be clearly explained.

Exchanges

Exchanges are available for a different size, color, or model (subject to availability).

  • The same return conditions apply

  • Replacement items ship after the original item is received and inspected

Damaged or Defective Items

If your item arrives damaged or defective:

  • Email alpsutton@gotypical.com within 3 business days of delivery

  • Include clear photos or videos showing the issue

We will:

  • Provide a prepaid return label

  • Issue a full refund (including original shipping) or send a replacement if available

  • Assist with carrier claims to ensure timely resolution

Return Address

GoTypical, Inc. – Returns Department
1708 Commonwealth Avenue
Alexandria, Virginia 22301
United States

This address is for mail-in returns only.
We do not offer walk-in returns or in-person drop-offs.

Contact Us

📧 Email: alpsutton@gotypical.com
📞 Phone: +1 (804) 410-4724
🕓 Hours: Monday–Friday, 9:00 AM – 5:00 PM EST (excluding U.S. holidays)

Policy Updates

GoTypical, Inc. may update this Return & Refund Policy to reflect changes in business operations, supplier requirements, or legal obligations.

Any updates will be posted here with a revised effective date. Continued use of the website constitutes acceptance of the updated policy.